21 November 2012
APQC (American Productivity & Quality Center), in collaboration with Microsoft, has created a new Process Classification Framework (PCF) for the retail industry. The retail PCF encompasses a wide variety of retail formats with a particular focus on omni-channel retailers. Covering the following operating process categories, it is intended to help retailers better understand processes across all customer channels:
This framework also enables retailers to judge how they measure up to other retailers in an objective and standardised format. To download the retail PCF, visit the APQC site.
Add a comment
Review and add comments to this article:
Please login/register to add your comments
There are currently no comments on this article
Finance on Windows is Microsoft’s quarterly enterprise customer magazine for the financial services sector, covering banking, capital markets and insurance.
Prime focuses on Microsoft technology in manufacturing, exploring issues from PLM and the supply chain, to plant floor visibility and lean manufacturing.
Speak provides a quarterly digest of news, features and case studies focusing on challenges faced by retail, hospitality and consumer-focused businesses.
Touch is the latest addition to the suite of Microsoft industry publications and the new authority on public sector activity within the EMEA region.
The Financial Services Global Outlook 2012-2015 is an essential resource for those looking to identify solution providers in banking, insurance and capital markets.
The Manufacturing & Resources Global Outlook 2012-2015 is a leading authority on Windows-based solution providers in the manufacturing and resources sectors.
The Distribution and Services Global Outlook is a yearly publication that profiles Microsoft technology partners in the retail, consumer goods and services industries.
The annual Public Sector Global Outlook is an invaluable resource for companies in the sector seeking to leverage their investment in Microsoft solutions.
The Communications Sector Partner Guide is Microsoft’s official printed directory of partners serving the EMEA communications sector.
To find out more about advertisement opportunities online and in our suite of Microsoft industry magazines visit the OnWindows.com Partner Zone