21 November 2012
Beijing Strong Union Technology, an ICT provider for the financial services sector, has developed a customer service solution for one of China’s largest state-owned banks.
Using a cloud-connected slate device, customers can get personalised customer data in real time through a secure and trusted environment.
This has reduced the average customer wait time to around 15 minutes from approximately one hour.
Meanwhile, the bank has benefited from an easier process for rolling out new financial products.
Ease of development with Windows Embedded Standard has shortened Strong Union’s development time by several months, and the ability to install updates via the cloud promises to provide additional efficiencies.
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