Retail and Hospitality

Collaboration aims to personalise traveller experience

Travelport processes 1.1 billion travel transactions per day

Microsoft and travel industry service provider Travelport are to jointly develop a set of services, targeted at the travel industry, designed to address the challenges faced by travellers, suppliers and travel agents.

The collaboration aims to develop services to improve the traveller experience and to provide airlines, travel suppliers and travel agencies – including travel management companies (TMCs) and online travel agents (OTAs) – with new revenue and cost reduction opportunities, broader distribution reach, and improved customer satisfaction and loyalty. The services are planned for release early in the first quarter of 2009.

“In bringing together Microsoft’s rich, interactive technologies with Travelport’s deep marketplace of travel content and informed choice, we are creating a completely innovative solution for the travel industry,” said Geoff Cairns, worldwide managing director of hospitality at Microsoft. “This will improve the traveller experience with a new level of personalisation and change how suppliers, TMCs and OTAs reach travellers.”

We are delighted to partner with technology leader Microsoft to develop innovative travel solutions across multiple channels

Keith Woodcock, senior vice president of Travelport GDS
 
“We are delighted to partner with technology leader Microsoft to develop innovative travel solutions across multiple channels,” said Keith Woodcock, senior vice president of Travelport GDS. “Like other ground-breaking solutions we have developed with Microsoft, the technology investment and development is a result of listening to our customers’ needs and will ultimately benefit the traveller, travel agencies, airlines, and other travel suppliers.”

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