Cross-industry
Dynamics CRM service update
2 November 2012
Microsoft has announced that its next service update for Microsoft Dynamics CRM Online will be released in December 2012. The next service update will reimagine the way sales, customer service and marketing professionals work with customer relationship management (CRM). This supports Microsoft’s commitment to innovate through Dynamics CRM and help businesses attract, win and retain customers through solutions that delight users and proactively help them do business.
Moving away from the traditional data-centric approach, this service update will add new experiences that simply and visually guide users through their business processes. New application capabilities in this service update also include pre-defined best-practice sales and service business process definitions, which are highly configurable and will accelerate time-to-value for organisations; deeper connection to Yammer and Skype; embedded Bing maps; Microsoft Office 2013 compatibility; and cross-browser support enabling new levels of communications and collaboration for customers.
This release, the first in a planned set of rapid innovation, puts us in a position to redefine user experiences for business professionals
Bob Stutz, Microsoft “This release, the first in a planned set of rapid innovation, puts us in a position to redefine user experiences for business professionals,” said Bob Stutz, corporate vice president for Microsoft Dynamics CRM. “We’ve reimagined the business process and infused new communication and collaboration capabilities powered by Skype and Yammer. We continue to help sales and customer service professionals drive new levels of productivity on the browser of their choice, and across a wide range of devices.”
The update will introduce new role-specific user experiences that guide sales and service professionals through pre-defined lead, opportunity and case management processes. It will also add new business process definitions making it simpler for people to understand their customer and be able to better connect and collaborate with each other. Microsoft also remains committed to driving productivity for users of Microsoft Outlook and will provide support for customers who invest in the upcoming Microsoft Office 2013 release.
The Dynamics CRM Windows 8-based application will deliver a unique experience for managing sales processes
The update also boasts new enterprise social collaboration and communication strengths through Yammer and Skype, while Microsoft is also committed to delivering value to the broadest range of organisations. The December 2012 service update expands browser support to include Mozilla Firefox and Google Chrome running on Windows-based PCs, and Firefox and Apple Safari running on Macintosh desktop computers. Safari support will also be provided for Apple iPad to deliver a rich experience for sales users, which enables them to manage their customers, accounts and opportunities on the go.
To help customers access Microsoft Dynamics CRM virtually anywhere, Microsoft previewed a Windows 8-based application, which will deliver a unique experience for managing sales processes by providing customers with seamless and intuitive access to key information. This new Windows 8 Mobile Experience is planned to be available in the mid-2013 timeframe.
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