20 November 2009

Glowpoint, a managed services provider for telepresence and video conferencing, has unveiled a new feature that synchronises customer desktop calendaring and scheduling software with its customer Web portal. ScheduleSync integrates with Microsoft Exchange and provides a natural experience for customers to schedule and manage telepresence and video conferences from their desktop computers.

“Traditionally, meeting coordinators would use our customer Web portal or contact our video network operations centre (VNOC) reservationists via telephone,” said Glowpoint’s director of product management Howard Reingold. “Now, customers can see the availability of meeting rooms, video systems, and participants, and schedule directly from their Microsoft Outlook desktop calendaring function. The process is seamless and is a significant benefit to customers, and it allows organisations to use their existing business calendaring application to easily integrate our VNOC managed service into their user community.”

Now, customers can see the availability of meeting rooms, video systems, and participants, and schedule directly from their Microsoft Outlook desktop calendaring function

Howard Reingold, Glowpoint ScheduleSync is a downloadable application that resides, and is configured, on an organisation’s Microsoft Exchange server and is designed to automatically enable end-users to analyse free/busy status for prospective telepresence and video conference meetings and attendees, schedule such meetings, make changes to reservations, and have video sessions launch automatically and directly from their personal computers.

“A key component to driving the adoption of video is making it easy to use,” said Glowpoint’s president and co-CEO Joe Laezza. “ScheduleSync, as a feature of the Glowpoint customer Web portal, is consistent with our ‘in the cloud’ managed service approach, that makes the management of telepresence and video effortless for the end user and is designed to help drive global adoption of video as a key component in the unified communications mix.”

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