28 November 2008

Harvey Nichols' flagship Knightsbridge, London store

Harvey Nichols has installed a complete hardware and software till solution into the restaurant of its sixth UK store, which it opened recently in Bristol. J2 Retail Systems is providing the hardware, working alongside its software partner Mission IS.

Mission IS managing director Ian Jones explained how his company came to secure the business: “For this latest store, Harvey Nichols had decided to look at everyone in the market. It wanted to be sure that it was not just catching up with its EPoS, but really moving forward. We came in right at the end of the selection process but, after technical demonstrations and presentations to the restaurant management, we were delighted to be awarded the contract.”

Mission then introduced hardware from its partner company, J2 Retail Systems, which it felt was the best option for Harvey Nichols in terms of performance, ease of use, reliability and aesthetics.

Six of J2’s 560 terminals have been installed using Microsoft SQL Server. Their small footprint makes for space-efficient counter mounting. The J2 560s are equipped with card readers and Mission has the solution to support use of staff cards to access the tills. The tills also process the retailer’s GE cards for discounted staff purchases.

Harvey Nichols’ retail operations director Martin Schofield added: “We decided not to convert our existing systems, but to start with something brand new for Bristol, in keeping with a new store in a new development. The Mission/J2 solution has been very well received by our staff.”

Harvey Nichols has a number of premium lifestyle stores specialising in brand name merchandise. Its estate covers Dublin, Manchester, Edinburgh, Bristol, Birmingham and Leeds in addition to its flagship Knightsbridge, London store. International expansion has seen stores in Riyadh, Dubai, Jakarta, Hong Kong and Istanbul.

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