18 December 2006

Accenture, Atos Origin, Getronics and KPN have each signed seven-year contracts with ING to jointly supply workplace services for 53,000 ING employees in Europe. As part of the agreement, approximately 430 ING employees in the Netherlands and Belgium will transfer to Atos Origin, Getronics and KPN.

The workplace services include the provision, installation, maintenance and support of desktops, laptops, printers and telephones. The contracts have a total value of 750 million euros. Each of the four companies, which together comprise ING's preferred supplier team, will fulfil different aspects of ING's workplace services needs.

Accenture, in its role as integrator, will coordinate the entire scope of services to be delivered and will manage the supplier contracts on behalf of ING, contributing its business consulting, project management and outsourcing skills. The value of the deal for Accenture is worth 52 million euros.

"By creating the preferred supplier team, ING is one of the first European companies to employ a multi-vendor outsourcing arrangement where each vendor provides a part of the overall service, coordinated by a service integrator, a critical element of Accenture's overall infrastructure delivery model," said Edwin Vander Ouderaa, senior executive at Accenture. "This strategy, whereby governance, service management and supplier management are all part of the service integrator's role, will enable ING to adapt quickly to change and to incorporate innovative processes and technologies, creating a competitive advantage that could go far beyond pure cost savings."

Atos Origin will be responsible for the complete architecture and management of the back-end of ING's office automation including e-mail and the active directory and will deliver server management services. In addition, Atos Origin will provide ING with critical end-user computing services that include user access services, design & support and application services.

Getronics will be responsible for service delivery to ING employees, administering help desk services to manage intake, dispatch, monitoring, and tracking of all incoming calls, as well as incident resolution. Getronics will provide onsite user support, desktop-hardware purchasing, asset management, stock handling and deployment of user devices.

KPN will be responsible for all fixed and mobile communication services, call centre services, LAN services and conferencing services to all ING employees in the Netherlands and Belgium, including end user equipment and traffic arrangements.

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