Financial services

Mortgage operations boosted at Bank of Scotland

29 February 2008

Bank of Scotland International has chosen BancTec’s eFirst Origin solution to optimise the performance of its multi-currency mortgage application processing operations, as well as decrease the time it takes to process mortgage applications. The implementation will provide Bank of Scotland International with a fully integrated web-based solution that will manage applications for offshore mortgage products, from customer enquiry all the way to completion and drawdown.

James Gairdner, managing director of Bank of Scotland International said: “We look forward to working closely with BancTec to ensure customers continue to receive the high quality service they have come to expect from Bank of Scotland International.”

“We are pleased to have been selected by Bank of Scotland International to provide their next-generation mortgage system,” said James Silcock, business development director for EMEA at BancTec. “This will be the first time eFirst Origin will be used within a multi-currency loans environment, and we are looking forward to working closely with Bank of Scotland International to ensure all mortgage illustrations will be accurately generated, controlled and documented as part of their rigorous approach to compliance.”