13 November 2008

NEC has leveraged its expertise to bring market innovative voice application services

NEC Unified Solutions (NEC), a leader in enterprise business communications, and Microsoft subsidiary Tellme have joined to offer on-demand, customisable enterprise-class voice services. Through the agreement, NEC has leveraged its expertise in enterprise voice, contact centres and communications integration to bring to market innovative voice application services running on the Tellme platform.

Building on NEC's 30-year relationship with Microsoft, NEC and Tellme intend to provide end-to-end services from network planning and design through testing, tuning and ongoing customer support. NEC’s Advanced Applications Services group combines knowledge of interactive voice response, speech technologies and systems integration to develop intuitive voice applications that optimise live agent call handling in contact centres.

“NEC and Tellme share the philosophy that communications should serve customer needs through applications and services that are simple and intuitive based on the role of the end user. NEC calls this the Univerge360 approach to unifying business communications,” said Paul Lopez, general manager of professional services development at NEC. “I believe that NEC’s expertise, combined with Tellme’s carrier-grade on-demand platform will allow enterprises to achieve true business process integration, automate call flow and improve customer experience in the contact centre.”

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