16 December 2009

Parature, a leading provider of on-demand customer service software, has integrated its customer service software suite with Microsoft Dynamics CRM.

ParaConnect for Microsoft Dynamics CRM Online offers a customer service suite for Microsoft customers and provides customers a one-stop shop for all their service and support needs, leading to greater customer satisfaction.

The integrated suite of Parature Customer Service software modules allows organisations to effectively manage all their support needs without additional hardware, software or IT expenses.

Parature integrates everything in one dynamic, unified system to increase efficiency across entire organisations, improving processes in the customer support, operations, development and sales departments.

“This new solution highlights how the flexibility of the Microsoft Dynamics CRM platform enables rapid innovation from Microsoft partners like Parature,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “The combined solution provides a great customer experience for new and experienced users alike.”

“ParaConnect for Microsoft Dynamics CRM Online opens a new world of visibility and intelligence for organisations and reflects the commitment we have to our partners and customers’ success by providing the smartest, most efficient way for businesses to deliver great customer experiences,” says Duke Chung, Parature founder and chief strategy officer.
 

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