26 June 2009

CJ Lang and Son has extended its use of BCP’s Accord Voice WMS to its recently opened frozen and chilled warehouse facility. Operations at the company’s regional distribution centre in Scotland are now entirely based on voice technology with over 110 warehouse staff using the system.

Employees at the Dundee warehouse use Accord Voice WMS, which uses a Win-32 based GUI interface, to organise stock, receive goods and pick for shipping. Benefits from the implementation are already manifest, with pick accuracy at 99.99 per cent and stock accuracy – resulting from the real time nature of the solution – at 99 per cent.

Accord Voice WMS is again fulfilling our expectations and delivering dramatic improvements

Graham Murdoch, CJ Lang Furthermore, CJ Lang and Son is experiencing administration and stationery savings equating to two to three man-days per week – allowing administrative staff to be redeployed to more productive areas of the business. As such, the distributor has improved productivity by 10 per cent in the wake of the implementation. Operators also benefit from the hands-free nature of Accord Voice WMS and no longer have to cope with labels in the thick gloves they must wear to handle frozen goods.

“Accord Voice WMS is again fulfilling our expectations and delivering dramatic improvements,” said Graham Murdoch, CJ Lang's IT director. “It’s good to finally use Accord Voice technology across our entire operations and achieve the productivity and service goals that we aspire to for our customers.”

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