Communications

SMBs benefit from Microsoft, Cbeyond union

11 February 2008

At Mobile World Congress 2008, Microsoft and Cbeyond announced a new e-mail service, including support for mobile devices, that is now available as part of a communications package specifically targeting small and medium-sized businesses (SMBs). The package includes hardware and air time for mobile phone service, local and long-distance phone service, T-1 broadband Internet access, and enterprise-class e-mail based on hosted Microsoft Exchange.

“By working with Microsoft, we can now offer Cbeyond’s customers the first hosted service based on Microsoft Exchange Server 2007 that is fully integrated with mobile access, all from a single provider,” said Brent Cobb, vice president of product marketing for Cbeyond. “We’ve seen significant customer demand for this service; delivering a seamless, enterprise-class messaging and collaboration experience to our SMB customers will give them the ability to compete using services traditionally reserved for large enterprises.”

With Hosted Microsoft Exchange from Cbeyond, users can get all the capabilities offered through an enterprise-class e-mail solution, including appointment scheduling, shared contact information, task management and over-the-air syncing of all this information with mobile devices, all accessible via Microsoft Office Outlook on the desktop or laptop, a Web browser, or a smartphone.

“SMBs today want the same productivity tools and capabilities that enterprises have long enjoyed, and they often look to a single source that can easily and cost-effectively address their full range of communications requirements,” said Michael O’Hara, general manager of the communications sector at Microsoft. “By working with a service provider like Cbeyond, SMBs are able to really focus on their most important priorities – serving their customers and growing their business.”

“The SMB market continues to be vastly underserved from a technology perspective despite improved network reliability and decreased operating costs,” said Will Stofega at IDC. “The new Cbeyond service addresses many of the pain points that have kept SMBs from adopting corporate-class IT tools; it provides familiarity and ease of use with Microsoft applications, it has a low cost of entry and it is packaged with other popular communication services for simplified billing and management.”