20 August 2008

We recognised the need for this type of resource to help companies increase user acceptance and proficiency with respect to CRM tools and other enterprise software applications

Mark Adkins, president of product development at Transcensus Interactive learning technologies company Transcensus has released free training content for Microsoft Dynamics CRM Online. The content can be accessed directly from the Transcensus Website and is available to all Microsoft Dynamics CRM Online users.

The content library was developed with Transcensus SHO Guide authoring solution and includes dozens of basic scenarios for the typical CRM user. Each scenario is captured in an interactive learning script that delivers step-by-step guidance directly inside Microsoft Dynamics CRM Online to assist the user in performing the task more efficiently with a corresponding reduction in errors.

“We recognised the need for this type of resource to help companies increase user acceptance and proficiency with respect to CRM tools and other enterprise software applications,” said Mark Adkins, vice president of product development at Transcensus. “SHO Guide content for Microsoft Dynamics CRM Online will help insure that users are able to use the application immediately, and increase the likelihood that organisations can maximise their employees’ use of the software with minimal training.”

Add a comment