3 December 2008

Britain’s Association for Science Education (ASE) is implementing a new IP telephony system from Swyx as part of its unified voice and data network.

Based around familiar Microsoft Windows applications, the Swyx solution is designed to integrate with existing business software, including financial and business process management tools.

Our call charges alone are a tenth of what they were previously

John Lawrence, ASE ASE deputy chief executive John Lawrence said: “The telephone system is fundamental to our operation as it is the principle method for liaising with new and existing members. However, our old phone system incurred high costs for both the usage and maintenance, and was completely detached from any of our business processes. For example, we had no option to integrate it with our membership management system to improve our workflow, or accommodate our field officers and other users operating from remote offices.

“What the Swyx solution delivers is a cost effective, converged telephony platform that will significantly improve the accessibility of our organisation to both our staff and our members," Lawrence continued. "Swyx is based on standard server technology rather than proprietary hardware, therefore making it easier to support and maintain. This will provide the ASE with a platform that promises lower operating costs and improved efficiency through consolidation of services and integration with business processes. Our call charges alone are a tenth of what they were previously.”

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