Retail and Hospitality
Vail Resorts improves guest experience with RFID
23 July 2008
Intermec's CN3 mobile computers with IP30 handheld RFID readers have been chosen by Vail Resorts, the mountain resort company. The RFID systems will be used for Vail’s 2008-2009 season ski passes at Vail, Beaver Creek, Breckenridge, Keystone and Heavenly.
The easy scan process makes getting through lift queues easier and more convenient by using RFID technology to give skiers and snowboarders the option to keep their passes inside their jacket and be automatically scanned by a Vail Resorts employee in the lift line.
“With Intermec RFID readers, we will be able to significantly enhance our guest experience by making the lift line process easier and more convenient for our guests who have purchased any of our four season pass products,” said Robert Urwiler, chief information officer for Vail Resorts.
The Intermec CN3 mobile computers with IP30 handheld RFID readers run using Windows Mobile 6 and combine s small rugged computer in with a powerful, modular passive UHF RFID handle. The modularity of the IP30 and the RFID-readiness of Intermec mobile computers mean the power of RFID can be added now or at any point in the future. The Intermec CN3 also integrates GPS and Bluetooth to increase efficiency and safety by enabling hands-free turn-by-turn voice navigation. With 3G WAN and Cisco Compatible WiFi and Bluetooth radios, users are connected with voice and high-speed data anywhere they go.
“Vail Resorts is a leader in providing exceptional experiences for their guests,” said Intermec vice president of RFID, Ray Cronin. “We are pleased that Intermec CN3 mobile computers with IP30 RFID readers help continue that history of excellence by giving their ski and snowboard guests the kind of easy experience that will become the future of lift line processes.”
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