5 December 2008

EDS will provide the next generation of its airline reservations solution, EDS Reservation Services

EDS, an HP company, and Virgin Atlantic Airways have signed a new IT services agreement that extends the companies’ 25-year relationship.

New to this five-year agreement, EDS will provide the next generation of its airline reservations solution, EDS Reservation Services. New features included in the solution are electronic miscellaneous documents (EMD) - which allow Virgin Atlantic employees to electronically capture and account for ancillary sales, and ticket re-issue – and refund software that automates a formerly labour-intensive function as well as improves customer service.

Microsoft, an EDS Agility Alliance partner, will provide select tools, software and resources to EDS in support of Virgin Atlantic. The EDS desktop and server operating systems all operate on the Microsoft platform and leverage .NET and workplace – including Vista, Office, Exchange – technology capabilities.

EDS will also use its airline service-oriented architecture (SOA), which connects software and systems to better integrate Virgin Atlantic’s operations and helps meet the airline’s unique market needs. Each of these new functionalities helps Virgin Atlantic lower core reservations services costs and add new revenue opportunities.

“We are impressed with EDS’ vision for their new reservations platform and how this will enable Virgin Atlantic to exploit an SOA to provide improved customer services, greater agility and lower costs,” said Mike Cope, IT director at Virgin Atlantic.

Add a comment