30 October 2006

Respond has revealed details of its latest release, Respond 3 XA, a suite of enterprise applications that represents an end-to-end solution for customer complaint and feedback management.

Respond 3 XA provides a comprehensive feedback infrastructure for mid- sized to large financial services organisations. The focus of Respond 3 XA is to provide a foundation to improve customer service and enable businesses to rollout group minimum standards and customer service policies on an enterprise-wide scale, while complying with FSA regulations and industry standards.

Organisations also benefit from deeper analytical capabilities to ensure customer data can be captured and used to effect positive business change.

Respond's head of product management Ian Mapp said: "Respond 3 XA offers the financial services sector a family of processing, diagnostic and analytical tools for handling customer complaints and feedback, that has been tailored to the exact needs of the market. Because it incorporates the entire Respond suite of products, Respond 3 XA gives an organisation the flexibility to handle customer complaints and feedback in a way that best suits their operational infrastructure and business objectives. Information can be handled and shared on an enterprise-wide scale, helping to identify the crucial insights, trends and issues so necessary to drive best practice and achieve customer service excellence."

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