6 December 2006

Respond has released Respond Intelligence, a complaint and feedback data analytics tool that offers detailed insight into customer perception and business performance.

The software gives businesses a way to analyse the data received through customer complaints and feedback. Management information can be shared and interpreted across an entire organisation, offering insights into the causes of business trends and issues.

"Businesses are increasingly recognising the true value of effectively measuring their own performance," says Respond CEO, James Heavey. "Customer complaints and feedback offers businesses competitive advantage by informing them exactly how their product or service is being perceived. By offering a deep insight into the trends within customer attitudes and behaviour, Respond Intelligence allows organisations to monitor product performance and drive business improvement by identifying the key product or service barriers to increased customer satisfaction and loyalty."

Fully interactive reports can be scheduled to run routinely and then distributed automatically in a variety of formats – including HTML pages and PDF documents attached to emails. The system incorporates predefined reports aligned to users' specific vertical industry business needs. These templates can be extended to suit changing business requirements, with users able to build new reports within the system that retain the functionality and interactivity of the original report templates.

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