23 February 2007

CDC Software has acquired Respond Group, a provider of software applications for improving customer service through the management of complaints and enterprise feedback. Respond brings 800 customers to CDC Software, including AXA Insurance, Barclays and Aegon.

In addition to the synergies of the product lines and industry expertise, both CDC Software and Respond are Microsoft Certified Partners, and the respective applications share complementary architectures based on standard Microsoft platforms. The applications are deployed securely via the Internet, enabling a low cost, low maintenance browser-based deployment. The Respond applications and Pivotal CRM are also both designed to be highly flexible and easily adapted to model the unique business practices of each customer.

"The combination of Respond and CDC Software is an excellent business decision from all perspectives," said James Heavey, CEO of Respond. "As a company focused on delivering industry-specialised solutions and services, CDC Software has been building momentum and posting performance metrics well above average in enterprise software. At Respond we mirror that industry focus with complementary applications that will create a variety of new choices and expanded set of solutions for both customer bases."

"We are very excited to have Respond join our global organization that is achieving consistent success as a leader in industry-specialised software solutions," said Eric Musser, president of CDC Software. "We are clearly demonstrating that CDC Software is not taking the slash-and-burn approach of the typical consolidators. Rather, we are creating real value by expanding the depth of our industry applications through investments in organic innovation, as well as targeted acquisitions. Adding the complementary industry expertise and applications of Respond will yield very positive results for our respective customer bases."

"Respond and CDC Software are a perfect fit," said Alison Blackmore, Head of Customer Care, AXA Insurance. "There is an obvious synergy between the two companies rooted in shared values and a common commitment to helping businesses become customer-driven market leaders."

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