The Spring 2014 issue of Speak is out now, focusing on Microsoft technology in retail, consumer industries and hospitality. In this issue, Speak talks to leading retail executives to find out their views on issues in the industry. Insight comes from group CEO of Kingfisher Ian Cheshire, Facebook’s EMEA VP Nicola Mendelsohn and former CEO and chairman of Louis Vuitton Yves Carcelle.
We also look at how airlines are improving the in-flight experience through personalised service, explore how embracing data analytics can boost retailers’ sales and profitability, and find out how K3 Retail is helping fashion retailers create a consistent experience for customers.
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Creating a consistent experience for customers is crucial to success today, yet research shows that less than a third of fashion brands believe that they are truly multichannel. Lindsay James finds out how K3 Retail is poised to help
Today’s retailers want to more quickly and effectively use their knowledge about current customers to target and attract
Karen McCandless explores the solutions that can help airlines improve the in-flight experience through personalised customer service.
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Speak provides its readers with a quarterly digest of features, commentary and case studies focusing on the significant challenges faced by today’s retail, hospitality and consumer-focused businesses. Written by a well-informed team of journalists and with supporting contributions from a range of thought leaders, an insightful and balanced view is assured.
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